Refund policy
Returns, Final Sale & Order Protection Policy
Effective October 28, 2026
This policy applies to purchases completed directly on saminamughal.com. Samina Mughal® offers designer dresses and formalwear for special occasions. Because these pieces are secured specifically for each customer, all designer dresses, gowns, bridalwear, formalwear, special-order items, and sale merchandise are final sale, regardless of brand. They cannot be returned, exchanged, or converted to store credit except where applicable law requires otherwise.
COMPLIMENTARY FIT CONCIERGE
Before ordering, use our complimentary online Fit Concierge & Size Guide for measurement instructions, designer size charts, and fit guidance. Review the exact style's fit notes and correct designer chart before selecting a size. Fit guidance is informational and does not guarantee fit.
FINAL SALE
Final-sale merchandise cannot be returned for change of mind, fit or sizing concerns, ordering multiple sizes, event cancellation, change of plans, color preference or screen variation, duplicate purchase, or any indication that an item was worn, used, altered, or damaged after delivery.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Damaged, defective, or incorrectly shipped merchandise remains protected under this policy and applicable law. Contact info@saminamughal.com within 3 calendar days after confirmed delivery and before wearing, washing, removing tags or security ribbons, or altering the item. Include the order number and clear photographs of the item, packaging, shipping label, designer tags, and issue.
The three-day period is a reporting deadline for a damaged, defective, or incorrect order; it is not a general return window. After review, we will provide an appropriate remedy, which may include repair, replacement, or refund, as required by the circumstances and applicable law.
ITEM CONDITION
Evidence of makeup, deodorant, perfume, smoke, pet hair, stains, odors, pulls, snags, wear, alterations, removed tags, or removed security ribbons may disqualify a damage or error claim, subject to applicable law.
CANCELLATIONS
Email cancellation requests within 2 hours of purchase. A request is not guaranteed. Orders cannot be cancelled after fulfillment or processing begins, and special-order merchandise cannot be cancelled after submission for processing.
UNAUTHORIZED OR REFUSED RETURNS
Do not send merchandise back without written authorization. Unauthorized returns may be refused. Refusing delivery, failing to pay duties or taxes, or abandoning a shipment does not create a right to a refund, subject to applicable law.
THIRD-PARTY MARKETPLACES
Purchases completed through a third-party marketplace, including Amazon, are subject to that marketplace's mandatory return rules when those rules differ from this policy. The policy shown on the marketplace order page governs that marketplace purchase.
ORDER ACKNOWLEDGEMENT
By placing a direct website order, the customer acknowledges the final-sale status displayed at purchase, accepts this policy, and confirms responsibility for reviewing the designer-specific size chart before purchase.