Refund policy
Returns, Final Sale & Order Protection Policy
Effective September 3, 2026
Samina Mughal® offers luxury designer dresses and formalwear for special occasions. Our designer pieces are secured specifically for each customer. For this reason, all designer dresses, gowns, bridalwear, formalwear, special-order items, and sale merchandise are final sale, regardless of brand, and cannot be returned, exchanged, or refunded except where applicable law requires otherwise.
COMPLIMENTARY FIT CONCIERGE
Before ordering, we strongly encourage you to use our complimentary Fit Concierge for personalized size guidance. Email info@saminamughal.com with the style number, your current bust, waist and hip measurements, your usual dress size, height, and event date. Designer sizing varies. Guidance is informational and does not guarantee fit.
FINAL SALE
Because designer merchandise is secured specifically for you and may not be returnable to the manufacturer, all eligible merchandise described above is final sale. Final-sale items cannot be returned for buyer's remorse, fit or sizing concerns, event cancellation, change of plans, color preference, duplicate purchase, or any indication that an item was worn.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Damaged, defective, or incorrectly shipped merchandise remains protected under this policy and applicable law. Report the issue to info@saminamughal.com within 48 hours after confirmed delivery and before wearing, washing, removing tags, or altering the item. Include the order number and clear photographs of the item, packaging, shipping label, designer tags, and issue. After review, we will provide an appropriate remedy consistent with applicable law.
ITEM CONDITION AND WEAR
Formalwear must not be worn, used for an event or photoshoot, washed, altered, damaged, or returned with removed tags or security ribbons. Evidence of makeup, deodorant, perfume, smoke, pet hair, stains, odors, pulls, snags, wear, alterations, or removed tags may disqualify a damage or error claim, subject to applicable law.
CANCELLATIONS
Email cancellation requests within 2 hours of purchase. A request is not guaranteed. Orders cannot be cancelled after fulfillment or supplier processing begins, and special-order or supplier-ordered merchandise cannot be cancelled after submission to the supplier.
ORDER ACKNOWLEDGEMENT
By placing an order, the customer acknowledges the final-sale status displayed at purchase, accepts this policy, and confirms responsibility for reviewing the designer-specific size chart before purchase. Please contact our Fit Concierge before ordering if you need assistance.